OTP Troubles. Here's Why You May Not Be Receiving Important SMS Today
The implementation of the second phase of the new SMS rules on Monday, March 8 by telecom companies in India disrupted important SMS services such as OTPs from banks and e-commerce companies.
Many struggled to obtain outright passwords for important services such as bank transfers, and e-commerce payment services such as Paytm payment services and many other services.
As per The Economic Times, Services of Aadhaar authentication also crashed. We are unable to access the authentication service network to serve you OTPs. Official Aadhaar website said please try again later
The newly imposed SMS regulation by the Telecom Regulatory Authority of India (TRAI) went into its second phase on 8 March. However, the implementation of these guidelines led to disruption of banking and e-commerce OTP services.
Many users took to Twitter to complain of not receiving OTP when making online payments.
New rules and laws
In February, the Delhi High Court directed TRAI to implement the Telecom Commercial Communications Customer Preference Regulation (TCCCPR), which was designed to prevent the problem of 'unwanted commercial communications (UCC) or spam calls and messages, Hindu told.
These guidelines were implemented so that fake SMS headers should be used to cheat customers.
Telecom operators defended their systems and blamed DLT companies who said they are failing to comply with these regulatory standards.
“Half of the traffic is decreasing due to content scrubbing and Officials of India's top banks like HDFC and SBI are extremely furious and are dialing TRAI to find out as soon as possible.
Here's how to be safe:
Repeatedly dial your bank's toll free number and check your account balance.
Do Install your banks internet banking application and review your account activity.
For any emergency, visit your nearest bank or call customer service.
However, what is coming out is that neither such banks are being affected nor the telecom companies are giving statements. Some team members noted that while trying to order online, food delivery companies were providing updates about the high failure rate with debit cards, but most did not provide clear communication to their users. Only a few of them mentioned that without telling customers that they were facing problems.